Returns and other information
Please read below for our most current store policies. If you have any questions reach out to hello@yarrowgoods.com
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We accept returns of unworn items within 14 days of your package being delivered to you. We currently only offer store credit for returns. Your item must be unworn and have no damages or odors. Items that are heavily scented with perfume or scented laundry detergent or appear damaged or worn do not qualify for returns. If we receive your return outside of the 14 day period you do not qualify for store credit.
Store credit will be issued to your account once the item is processed. Store credit is the amount you paid for your items with original shipping costs deducted from the balance owed.
Returns can take up to 2 weeks to process due to the small nature of our business. Thank you for your patience.
*Paper products are all final sale (art)
If your order meets the above criteria please send your return to :
YARROW GOODS
PO BOX 6203
SANTA ROSA CA 95406
Please include your order number, name and email in the package.
Please email us hello@yarrowgoods.com with any questions
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Please expect 5-9 business days for your order to be made, processed and shipped. It may take up to 9 business days to receive your order however most packages arrive sooner. Everything on our site is currently made to order
Yarrow Studio LLC DBA Yarrow Goods is not responsible for lost or stolen packages. We are unable to assist with lost packages as once it leaves our facility it is out of our hands. We will do our best to guide the customer if loss or damage should occur in transit. The customer is responsible for filing all claims with USPS and other shipping couriers.
It's the customer's responsibility to ensure their shipping address is correct at checkout. Yarrow is not liable for orders that are lost, delayed, or delivered to the wrong address due to incorrect information provided by the customer. If a package is returned to us or our fulfillment partner as undeliverable, we can potentially in some scenarios reship your order once the additional shipping cost has been covered by the customer. If the package cannot be recovered, replacement merchandise may be purchased at the customer's expense.
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For 5 years Yarrow Goods designed and printed everything in house in Northern California- however due to recent shifts we now have partnered with a third party fulfillment center so everything on our site is currently made to order.
All tee shirts are currently made using DTG methods (direct to garment)
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This section will tell you which discounts are active when and if there are any specific return policies associated with the discount.