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Returns & Policy

 


To start a return, click here  but please read below first. 
 
Returns 


We will accept unworn, new items, tags attached, unaltered back within 14 days of the item being delivered to you. Example, the item arrives to you October 1st, we must receive the item back October 15th. 

If the portal does not work and you are still within the return window please email us and we will send you a label. Shipping costs will be deducted from you refund or credit. 

If you are outside of the 14 day window we cannot accommodate returns, exchanges or credits. No exceptions. 
Please package your return items carefully to avoid any damage while in transit. 

Items returned not using the return portal or returned without authorization may be subject to being rejected. 


Any item on sale is considered final sale 


Items ordered using a welcome discount or other email discounts are still eligible for returns.


Phone cases, paper products (including prints and cards), socks are all final sale.


Yarrow Goods, Yarrow Studio LLC have the right to deny a return if the item does not fit their return criteria above. It is at the discretion of Yarrow Goods to accept or deny returns. 


You may ship back your return with the carrier of your choice once a return is approved

If a label is provided by us, we will deduct the cost of return shipping from your total refund. 

Cancelations

You may cancel and order place my mistake within 15 minutes of purchasing something. After that period we cannot accommodate cancelations based on accidental purchases, please pay attention to your purchase and checkout. 


Refunds


If you are unhappy with your purchase you can return it within the criteria above- once we receive the item back in original condition within 14 days, we will refund you on the original payment method and deduct return shipping costs. 


Each financial institution is different with processing refunds, but please expect a refund on your original form of payment within 5-7 business days after the return is approved. 
for help with an order or any questions please email :

orders@yarrowgoods.com


Exchanges


At this time we do not offer exchanges. We print in small batches and cannot accommodate exchanges. We can however offer you store credit, and then you can purchase a different size or item any time you'd like. For store credit we will issue you store credit in the form of a code that can be used at checkout. Please send the item back in it's original form and once we receive it we will issue you store credit. There is no charge for sending your item back to receive store credit. We will cover the cost of return shipping if you would like store credit. Another option is to simply purchase the new item you would like and return your other purchase. 
 
Store credit


For store credit we will issue you store credit in the form of a code that can be used at checkout. Please send the item back in it's original form and once we receive it we will issue you store credit. There is no charge for sending your item back to receive store credit. Store credit never expires and can be used like a gift card at checkout. Please keep your code once we send it to you as we cannot retrieve the full code once it is administered to the customer. Sorry, no exceptions.
 
Shipping


We offer shipping through USPS, UPS, and DHL. Shipping times may be delayed due to COVID 19. Yarrow Goods, Yarrow Studio LLC is not responsible for lost or stolen or missing parcels once we give your item to the shipper. The shipping provider and customer retain all responsibility once it leaves our facility. If there is an issue with a lost package we will do our best within our capabilities to assist you within reason. 
 

Pre-order

Pre order means we are out of stock of the item or it is in production- when you checkout and select your size and it says pre-order this means you are reserving the item and it will ship when it is ready. Our lead times for pre orders rang from 1-6 weeks currently. We are a very small company so please be patient when expecting your order. There are also many garment and industry shortages right now so there may be a longer than expected wait time for shipments. Please read your item listing carefully before checking out. 


International shipping 


We use DHL for international orders because this is the safest and most reliable shipper internationally.  Please do not ask if you can use alternate shippers, in our experience if something goes wrong this is by far the best carrier for international shipments. 
 
Shipping charges and costs


At checkout there will be several rates available- the carriers charge by weight and size of the parcel. There are circumstances where if we find a more economical shipping alternative we will default to that option once we are ready to send your item. Example; you paid $15 for UPS ground, but when we are ready to ship the actual package UPS is charging $20 and USPS is charging $17, we will choose USPS. You will always receive tracking.  
Yarrow Goods, Yarrow Studio LLC is not responsible for lost, stolen or damaged packages. Once it leaves our facility it is in the hands of the shipping courier. We will do our best within our means and capabilities to assist you should something arise but are not responsible for the damage or loss. 

Promotions

Any promotion or promotional code cannot be applied to past or current orders if the purchase was made outside the timeframe in which the discount was valid.