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Returns & Policy

Winter Sale 

Any item on sale is considered final sale i.e., no exchanges, refunds, returns. No exceptions. Winter sale runs through Sunday Jan. 9 10:00  PM PST

 

For Holiday Orders -

In stock items: In stock items will have a black banner across the product, please order in stock items by December 15th the latest for a delivery before December 25th. We advise ordering even before the 17th is best for guaranteed delivery. In stock items bought after the 17th are not guaranteed for Holiday delivery. 

 

 

Pre-orders: Place your orders by Dec. 6th for delivery before Dec. 25th. Most of our garments are made to order, therefore we need time to order and print your purchase. For any questions please email us. Orders placed after December 6th are not guaranteed for Holiday delivery. 

 

 

Extended Holiday return policy- Gift orders placed from Nov. 1st 2021- December 25th 2021 are eligible for an extended policy. If you received a gift and you need to exchange, you may return the piece through January 7th for a store credit or exchange. Please email hello@yarrowgoods.com with your order number and email. 


To start a return, click here  but please read below first. 
 
Returns 

Updated 11/5/2021
We will accept unworn, new items, tags attached, unaltered within 14 days from you receiving the shipment. Example if you received your order October 1st, we must receive the item back October 15th. 

If the portal does not work and you are still within the return window please email us and we will send you a label. Shipping costs will be deducted from you refund or credit. 

If you are outside of the 14 day window we cannot accommodate returns, exchanges or credits. No exceptions. 


Please package your return items carefully to avoid any damage while in transit. 

Items returned not using the return portal or returned without authorization may be subject to being rejected. 

Any item bought in person at a pop up event or market is final sale. 

Phone cases, paper products (including prints and cards), socks , copal are all final sale.


Yarrow Goods, Yarrow Studio LLC have the right to deny a return if the item does not fit their return criteria above. It is at the discretion of Yarrow Goods to accept or deny returns. 


You may ship back your return with the carrier of your choice once a return is approved

If a label is provided by us, we will deduct the cost of return shipping from your total refund. 

 

 

Discounts

 

buy 1 tee get 1 tee 30% off ends 10/30 11:59 PST. code DOUBLETROUBLE at checkout will get you 30% off 1 item when you buy 2 tees. This cannot be applied to past or future orders. 

 

Purchases made using the code DOINGREAT for 30% off are eligible for exchange or store credit only.


Items ordered using a welcome discount or other email discounts are still eligible for returns.

Discounts cannot be applied to past or future orders. 
This includes attempting to cancel an existing order and placing a new order to use a discount or promotion code. 

 

Cancelations

 

You may cancel and order place my mistake within 15 minutes of purchasing something. After that period we cannot accommodate cancelations based on accidental purchases, please pay attention to your purchase and checkout. 

We cannot accommodate cancelations after 15 minutes of you placing your order. Our products our mostly made to order and this is states several places on our site, it is the responsibility of the consumer to understand and read store policy prior to purchase- therefore we cannot cancel your order if you did not read that we may have extended shipping times because we are on a made to order basis. Please reach out with questions prior to purchase if you are unclear. 


Refunds

 


If you are unhappy with your purchase you can return it within the criteria above- once we receive the item back in original condition within 14 days, we will refund you on the original payment method and deduct return shipping costs. 


Each financial institution is different with processing refunds, but please expect a refund on your original form of payment within 5-7 business days after the return is approved. 
for help with an order or any questions please email :

orders@yarrowgoods.com


Exchanges

 


At this time we do not offer exchanges. We print in small batches and cannot accommodate exchanges. We can however offer you store credit, and then you can purchase a different size or item any time you'd like. For store credit we will issue you store credit in the form of a code that can be used at checkout. Please send the item back in it's original form and once we receive it we will issue you store credit. There is no charge for sending your item back to receive store credit. We will cover the cost of return shipping if you would like store credit. Another option is to simply purchase the new item you would like and return your other purchase. 
 
Store credit

 


For store credit we will issue you store credit in the form of a code that can be used at checkout. Please send the item back in it's original form and once we receive it we will issue you store credit. There is no charge for sending your item back to receive store credit. Store credit never expires and can be used like a gift card at checkout. Please keep your code once we send it to you as we cannot retrieve the full code once it is administered to the customer. Sorry, no exceptions.
 
Shipping

 


We offer shipping through USPS, UPS, and DHL. Shipping times may be delayed due to COVID 19. Yarrow Goods, Yarrow Studio LLC is not responsible for lost or stolen or missing parcels once we give your item to the shipper. The shipping provider and customer retain all responsibility once it leaves our facility. If there is an issue with a lost package we will do our best within our capabilities to assist you within reason. 
 

Route Package Protection

 

Route package protection is optional when checking out, however we highly encourage this option. If your package should get lost or stolen, we will be able to assist you in a much more thorough manner and chances of getting a proper claim filed for a refund or replacement are much more likely than if you do not purchase Route. Route is non-refundable. If you need to file a claim with Route you may do so on your own or we can try to assist you.  

 

 

 

Pre-order

 

Pre order means we are out of stock of the item or it is in production- when you checkout and select your size and it says pre-order this means you are reserving the item and it will ship when it is ready. Our lead times for pre orders rang from 1-6 weeks currently. We are a very small company so please be patient when expecting your order. There are also many garment and industry shortages right now so there may be a longer than expected wait time for shipments. Please read your item listing carefully before checking out. 


International shipping 

 


We use DHL for international orders because this is the safest and most reliable shipper internationally.  Please do not ask if you can use alternate shippers, in our experience if something goes wrong this is by far the best carrier for international shipments. 
 
Shipping charges and costs

 


At checkout there will be several rates available- the carriers charge by weight and size of the parcel. There are circumstances where if we find a more economical shipping alternative we will default to that option once we are ready to send your item. Example; you paid $15 for UPS ground, but when we are ready to ship the actual package UPS is charging $20 and USPS is charging $17, we will choose USPS. You will always receive tracking.  
Yarrow Goods, Yarrow Studio LLC is not responsible for lost, stolen or damaged packages. Once it leaves our facility it is in the hands of the shipping courier. We will do our best within our means and capabilities to assist you should something arise but are not responsible for the damage or loss. 

 

 

Promotions

 

Any promotion or promotional code cannot be applied to past or current orders if the purchase was made outside the timeframe in which the discount was valid. 

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